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Progressive lenses 30 day warranty

All progressive lens products come with a 30 day warranty for patients. If you can’t get accustomed to your new progressive lens in the 30 day period, Specs of Kensington will replace the progressive into another style for no charge.

Progressive Multifocal Lenses Warranty

12 month warranty for manufacturing defects

All frames and lenses sold by Specs of Kensington come with a 12 month guarantee. This covers product failure due to manufacturing defects from a period of 12 months from the date of purchase, but excludes misuse, negligence or accidental damage to any frames or lenses sold or supplied by Specs of Kensington. The guarantee will not apply to any product that has been modified or attempted to be repaired by anyone other than ourselves.

Price match guarantee

If you find any comparable product cheaper at another practice, Specs of Kensington practice will happily match the price.

  • All we ask is that you raise your claim within 14 days of purchase.
  • Your claim must be supported by a written quotation from the national retailer and/or by a current published price list.
  • The comparison will be made against the actual Specs of Kensington price including any discounts or offers.
  • Where applicable a Specs of Kensington proof of purchase (receipt) is required.
  • The product(s) must be comparable in style, quality and structure.
  • Excludes all online retailers.

Please ask a member of our practice team for full details.

Payment options

Interest Free Credit on Spectacles

At Specs of Kensington we have an easy payment scheme to help you spread the cost of buying your spectacles over five months. We are happy to arrange a direct debit when buying spectacles which have a value over £200. This option is available at no extra cost. All that we require is a deposit of a third of the total amount due and then you pay the balance in four equal monthly payments by standing order. For Example : Spectacles cost £270.00 Initial Deposit £90.00 and 4 Monthly Payments of £45.00

Aftercare and Contact Lenses - Contact Lens Care Plan

This is a convenient way to spread the cost of your contact lenses, solutions and aftercare fees. When you register for our Direct Debit plan you pay a three month up front fee and start a direct debit for regular monthly payments. You receive  a three months supply of contact lenses straight away. Not only is this convenient, it also saves you money as you pay internet comparable prices for your contact lenses.

You will immediately be entitled to the following:

  • All examinations - your monthly fee will include all examinations necessary both routine and emergency, retinal imaging and anterior imaging as clinically indicated, plus any referral refinement appointments that may be necessary.
  • Lower contact lense prices - comparable to those available over the internet and in supermarkets.
  • FREE diagnostic lenses - should you need 'emergency supplies'
  • FREE exchanges of unopened boxes - should your prescription change*
  • FREE 1st class postage within the UK
  • 20% Discount on all contact lens solutions
  • 20% Discount on all Sunspecs and Sports Goggles.

Aftercare and Contact Lenses  -  Pay as You Go

Of course, if you prefer, you are able to pay for your Care at each visit and buy your Contact Lenses as and when you need them.

100% Satisfaction guarantee

If you're not satisfied with a product you purchase from us you can return it to us for a full refund of the product price - no questions asked.